Student Satisfaction: Online vs. On-ground
November 25, 2010
These slides show the comparisons between our 2008 PSOL results and the 2008 SSI (student Satisfaction Inventory) results. There are eleven questions that match up between the two surveys, including some that we added for that very purpose.
To clarify: here are the questions that were compared from the two groups.
| PSOL # | SSI # | Item |
| 01 | 45 | This institution has a good reputation. |
| 04 | 46 | Faculty provide timely feedback about student progress. |
| 07 | 66 | Program requirements are clear and reasonable. |
| 09 | 07 | Adequate financial aid is available. |
| 20 | 18 | The quality of (online) instruction is excellent. |
| 21 | 14 | (Online) Library resources and services are adequate. |
| 23 | 52 | Billing and payment procedures are convenient for me. |
| 24 | 50 | Tutoring services are readily available (for online courses). |
| 32 | 23 | Faculty are understanding of students’ unique life circumstances. |
| 34 | 32 | My academic advisor is knowledgeable about my program requirements. |
| 36 | 75 | The LSC Help Desk responds with useful information and solutions. |
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Online Student Satisfaction 